What is eMD Access?

Quick access to a doctor via instant message or video chats

eMD Access is a convenient new health care service that allows you to quickly communicate with a local doctor 24/7/365 about your immediate medical issues. Our doctors can answer questions, treat common ailments, diagnose minor illnesses, write prescriptions, and refer you to other medical professionals and specialists. All of our physicians are local and part of our communities in Central Texas. Your primary care physician will receive your eMD Access visit summary after each encounter.

Instant Message

Want to know if there is an over-the-counter medication you can take? Not sure if you need to see a doctor? Send a direct message and get an answer from our doctor in minutes.

Video Chat

Prefer a face-to-face visit from your hotel room when you are traveling? Maybe you want to show the doctor your child's cut? Cramming for finals and feeling run down? Remember a doctor is as close as your smartphone, tablet or PC!

Attach Photo & Files

Need to show the doctor an image of the rash on your skin or the redness in your eye? Snap a photo on your smart phone and attach it securely to a message.

24/7 Health Care

No need to pile all the kids in the car to check on a minor illness or wait at the impersonal urgent care clinic. Start with us 24/7 and we'll help relieve your concerns so you know what your next step should be.

What can I use eMD Access for?

You can use it for minor health issues for which you need immediate advice, such as:

  • Skin rashes and infections
  • Pink eye
  • Cough and sore throat
  • Cold and flu symptoms
  • Insect bites and stings
  • Earaches and swimmer’s ear
  • Seasonal allergies
  • Sinus infections
  • Uncomplicated urinary tract infections
  • Yeast infections
  • Nausea and diarrhea
  • Minor back and shoulder pain
  • Minor injuries, sprains, and strains
  • Minor trauma, burns or lacerations
  • Skin rashes and infections
  • Pink eye
  • Cough and sore throat
  • Cold and flu symptoms
  • Insect bites and stings
  • Earaches and swimmer’s ear
  • Seasonal allergies
  • Sinus infections
  • Uncomplicated urinary tract infections
  • Yeast infections
  • Nausea and diarrhea
  • Minor back and shoulder pain
  • Minor injuries, sprains, and strains
  • Minor trauma, burns or lacerations

Health Questions We Answer

  • Do I (or does my child) need to go to the ER or Urgent Care for this?
  • Does this need stitches?
  • Can I take these two medicines together?
  • What over-the counter medicine would you recommend for my___?
  • Should I see my PCP or my specialist for this?
  • Can this wait for my next PCP appointment?
  • What can I do to prevent altitude sickness/motion sickness?

Frequently Asked Questions

When should I go to a doctor or call 911?

Call 9-1-1 for emergency medical treatment such as shortness of breath, chest pain, seizures, or head injuries.

You should see your regular doctor for long term management of chronic diseases such as those listed below:

  • Diabetes
  • Hypercholesterolemia
  • Hypertension
  • Heart failure
  • COPD
  • Arrhythmias
  • Anticoagulation management

Can I use eMD Access to refill my prescription?

No. You must see your primary care physician to refill any prescriptions.

Can an eMD Access provider prescribe DEA
controlled substances online?

No. You must see your regular provider for all DEA controlled medicine prescriptions.